Order procedure

Last Updated: September 25, 2024

AtQueen's Lab BD, we aim to make your shopping experience smooth and straightforward. Please review our Order Procedure below to understand how to place an order with us.

1. Browsing Products

• Explore Our Website: Browse through our wide selection of home products, kitchen essentials, garden items, and more on www.queenslabbd.com.
• Product Details: Click on any product to view detailed information, including descriptions, prices, and available options.

2. Adding to Cart

• Select Your Items: Choose the desired quantity and any available options (such as size or color) for the product you want to purchase.
• Add to Cart: Click the "Add to Cart" button to place the item in your shopping cart. You can continue shopping or proceed to checkout.

3. Reviewing Your Cart

• View Your Cart: Access your shopping cart by clicking on the cart icon at the top right corner of the page.
• Make Adjustments: Review the items in your cart, and if needed, adjust quantities or remove items.
• Apply Discounts: If you have a discount code, enter it in the designated field and click "Apply."

4. Proceeding to Checkout

• Checkout: Once you're ready to purchase, click the "Checkout" button to proceed to the payment page.
• Guest Checkout or Account Login: You can checkout as a guest or log in to your existing account. If you don’t have an account, you can create one for future purchases.

5. Entering Shipping Information

• Shipping Address: Enter your shipping details, including your full name, address, phone number, and any specific delivery instructions.
• Delivery Method: We use Street Fast Courier for all deliveries. Products will be delivered within 2 to 3 days after the order is processed.

6. Payment

• Payment Options: Choose your preferred payment method from the available options, such as Mobile Banking.
• Enter Payment Details: Provide the necessary payment information and review your order total, including any applicable taxes and shipping fees.

7. Order Confirmation

• Review Order: Before finalizing your purchase, review your order details to ensure everything is correct.
• Place Order: Click the "Place Order" button to complete your purchase. You will receive an order confirmation email with your order number and summary.

8. Order Tracking

• Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor your order’s delivery status.

9. Contact Us

If you have any questions or need assistance with your order, please contact us at:

Queen's Lab BD
Email: admin@queenslabbd.com

Phone: 01600960620
Address: Dhaka, Bangladesh