Return Policy

Return Policy

Last Updated: September 25, 2024


At Queen's Lab BD, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return Policy below for details on how to return items.

1. Return Period

We accept returns within 7 days of the purchase date. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all tags, labels, and accessories.
  • Accompanied by the original receipt or proof of purchase.

3. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., toiletries, cosmetics).
  • Gift cards.
  • Sale items or items marked as "Final Sale."

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@queenslabbd.com or call us at 01600960620 within 7 days of your purchase to request a return.
  2. Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
  3. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
  4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.

5. Refunds

If your return is approved, we will process your refund to the original payment method within 7 days. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at admin@queenslabbd.com or call us at 01600960620.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with details of the product and the defect. We will provide instructions on how to return the item and receive a replacement.

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

Queen's Lab BD
Email: admin@queenslabbd.com

Phone: 01600960620
Address: Dhaka, Bangladesh