Terms & Conditions

Last Updated: September 25, 2024

Welcome to Queen's Lab BD! By accessing and using our website www.queenslabbd.com, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or purchasing any products from us.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

2. Use of the Website

• Eligibility: You must be at least 18 years old to use our website and make purchases.
• Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
• Prohibited Conduct: You agree not to engage in any conduct that may harm our website, other users, or us. This includes, but is not limited to, hacking, introducing viruses, or engaging in any form of cybercrime.

3. Product Information

• Product Descriptions: We strive to ensure that the information about our products is accurate and up to date. However, we do not warrant that product descriptions or other content on our website are complete, reliable, or error-free.
• Pricing: All prices listed on our website are in Bangladeshi Taka (BDT) and are subject to change without notice. We reserve the right to correct any errors in pricing or product descriptions.

4. Orders and Payments

• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including stock availability, errors in pricing or product information, or issues with payment authorization.
• Payment Methods: We accept various forms of payment, including credit cards, debit cards, and mobile banking. Your payment information will be securely processed.
• Shipping: Shipping charges and estimated delivery times will be provided at checkout. We are not responsible for delays caused by shipping carriers.

5. Returns and Refunds

• Return Policy: We accept returns within 7 days of the purchase date, provided that the product is in its original condition and packaging. To initiate a return, please contact our customer service team.
• Refunds: Refunds will be processed to the original payment method within 20 to 30 days after we receive and inspect the returned product. Shipping costs are non-refundable.

6. Intellectual Property

All content on this website, including text, images, graphics, logos, and software, is the property of Queen's Lab BD and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Queen's Lab BD shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website or products. This includes, but is not limited to, damages for loss of profits, data, or other intangibles.

8. Indemnification

You agree to indemnify, defend, and hold harmless Queen's Lab BD, its affiliates, and its employees from any claims, liabilities, damages, and expenses, including attorney fees, arising out of your use of our website or violation of these Terms & Conditions.

9. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of our website after any changes indicates your acceptance of the new terms.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.

11. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Queen's Lab BD
Email: admin@queenslabbd.com

Phone: 01600960620
Address: Dhaka, Bangladesh